Frequently asked questions from our customers

General

Does MRSÉY also sell products in retail stores?

Not yet. However, we would like to introduce this in the distant future and are already making the final arrangements. If you would like to be notified as soon as we have introduced it, feel free to sign up for our newsletter or follow us on Instagram @mrseycom .

How long can I still change my order?

To be able to guarantee express delivery, we process your order immediately after order confirmation. Unfortunately, it is therefore not possible to change the order after purchasing your products.

If you made a mistake with your order, you can register the product at https://mrsey.myreturnscenter.com and send the delivery back to us, of course.

Where is MRSÉY based?

MRSÉY was founded in the charming cosmopolitan city of Zurich, in the middle of Switzerland, and remains based there.

How can I file a complaint?

For complaints or questions, we are happy to be available to you here . We will do our best to get back to you promptly and thank you in advance for constructive feedback.

Product

Which smartphones does the MRSÉY case fit?

Our cases fit all recent iPhone models. Some colours are not available for all models.

Are the leather straps and carrying chains adjustable?

The leather straps are adjustable between 110 and 130 cm using an elegant buckle.

For aesthetic reasons, we produce the carrying chains only in a very proven one-size.

What material are the cases made of?

Our cases, like our other leather accessories, are made of 100% vegan PU leather. The silver and gold-plated buckles, carabiners, eyelets and carrying chains are made of metal.

How can I clean the case?

The vegan leather is water and dirt resistant and therefore very easy to care for. If the case does get dirty, you can simply wipe it with a damp cloth.

Shipping & returns

How much does shipping cost?

Switzerland:
Shipping costs for orders up to CHF 110.- are CHF 9.90.
From an order value of CHF 110.- shipping is free.

Germany & Austria:
Shipping costs for orders up to € 100.- are €4.90.
From an order value of €100 shipping is free.

Belgium, Netherlands, Luxembourg:
Shipping costs for orders up to € 100.- are €6.90.
From an order value of €100 shipping is free.

Rest of EU countries:
Shipping costs are €9.90.
From an order value of €100 shipping is free.

Which countries does MRSÉY deliver to?

We offer the entire MRSÉY range in all EU countries + Switzerland.

Can I send the case back if I'm not satisfied?

Ordered MRSÉY products can be returned in their original packaging within 14 days of the delivery date if you don't like them or if they have quality defects.

What do I do if I received a damaged item?

First register your return online at: https://mrsey.myreturnscenter.com. Then send the products back to our warehouse in their original packaging at your own cost. Once we have received the product, we can refund the costs, but please note the following:

  • Returns may only be processed through our returns centre https://mrsey.myreturnscenter.com.
  • If you return an item without registering first, we cannot refund the full purchase price.
  • We only accept unused products in their original packaging with all accessories.
  • The original packaging must not be damaged.
  • Please make sure to include a copy of the delivery note or invoice so that we can easily match your return to the order placed.
  • Processing the return can take up to 14 days.

Payment

How can I pay for the products?

You can buy the case on invoice, or pay with Visa / PayPal / Amex / Klarna / MasterCard / Twint or PostFinance.

Is it also possible to order the cases on invoice?

Yes, you just need to enter your billing address during the checkout process.

I haven't received my refund yet. How long does it take?

Once you have sent your return correctly to our returns centre, we can refund the purchase price after receiving the goods. If you still haven't heard from us after seven days, feel free to contact us here with your order number and your request.

Warranty

What does the 2-year warranty on the products cover?

After purchasing your MRSÉY products, we guarantee a free exchange of your products for two years if the product has a quality defect.

What is not covered by the warranty?

The two-year warranty on all MRSÉY products includes a free replacement in case of a quality defect on our part. However, if the product was damaged by normal wear and tear, self-inflicted damage or ageing, the warranty does not apply. The statutory warranty on our products also does not apply in case of non-compliance with the care instructions, loss, theft, or due to fire.

Collaborations & influencers

Is there an option for collaborations?

Yes, we are of course happy about every interest in working together.

To be able to enter into a mutually successful collaboration, however, we require that you have more than 3,000 followers with a high interaction and engagement rate on your channels. If you meet this requirement, feel free to send us an email or leave us a message on Instagram.

What information should the collaboration request include?

We are glad if you share the following information with your request right away:

  • general information about you and your Instagram account
  • what motivates you to promote MRSÉY
  • how you could imagine this working
  • which brands you have already promoted
  • which iPhone model you have, in which colour you would like it, and where we may deliver it

We will then be happy to look at your request and have your account checked with the help of tools. As soon as your request has proven successful all around, we will gladly get back to you if we are interested in a collaboration.

Can't find an answer to your question?

Send us your question by email to info@mrsey.com or via the contact form.

Contact us